Customer Success Manager

Atlanta, Georgia, United States

Description

Our mission - We want to make large-scale customer data management reliable, fast and simple. We exist to help brands shape meaningful relationships with their customers by better understanding who they are, what they do, and revealing novel insights to personalize experiences at scale.

Who we are - We use engineering to help our customers grow human relationships with their customers. Hull is the first product that helps SaaS companies manage, segment, transform and synchronized customer data across all their services in real-time. Our team of TechStars, HubSpot, Adikteev, Front, eFounders alumni are assembling the technology to do this. We’d love to have you join us.

Your role - We are looking for a Customer Success Manager who will lead the post-sales efforts and can build great relationships with our customers while driving value and adoption of our product. You must love working with a (remote) team but also be self-motivated and continuously looking for ways we can improve the customer experience. If you love being an advocate for customers and thrive in multitasking/multi-cultural environment, we want to hear from you.


RESPONSIBILITIES

Requirements

Benefits


Our Core Values

Family first

We believe that Family is the most important asset one could own; it’s irreplaceable. We strive to ensure that focus is on Immediate Family, the Hull Family, and the Hull Customer Family.

Lead with Trust

We believe in each other. We believe in communicating with candor, transparency, and honesty. No matter what, Trust is the foundation of a strong organization and culture.

Entrepreneurial spirit

We believe in taking action without command. We dare to take risks, we take ownership of our actions, and we analyze our results for the overall mission.

Always encouraging

We believe in supporting each other through positivity. We can’t control what happens within the market, product, business, or life, but we can control how we react to it.

Seek elegant solutions

We strive to dig deeper, to really understand the underlying principles behind the problems we face, so we can come up with elegant, beautifully simple solutions that work.

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