Customer Support Engineer

Atlanta, Georgia, United States

Description

Our mission - We want to make large-scale customer data management reliable, fast and simple. We exist to help brands shape meaningful relationships with their customers by better understanding who they are, what they do, and revealing novel insights to personalize experiences at scale.

Who we are - We use engineering to help our customers grow human relationships with their customers. Hull is the first product that helps SaaS companies manage, segment, transform and synchronized customer data across all their services in real-time. Our team of TechStars, HubSpot, Adikteev, Front, eFounders alumni are assembling the technology to do this. We’d love to have you join us.

Your role - We are looking for a Technical Support Engineer to provide first class assistance to our customers. You will diagnose and troubleshoot software problems and help our customers connect applications, and design data flows.

Technical Support Engineer responsibilities include resolving data flow issues, configuring integrated systems and using online meetings to provide immediate support. You will use email and chat applications to give clients quick answers to simple problems. For more complex issues that require nuanced instruction, you will contact clients via phone and provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. SaaS or cloud certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.


RESPONSIBILITIES

Requirements

Benefits


Our Core Values

Family first

We believe that Family is the most important asset one could own; it’s irreplaceable. We strive to ensure that focus is on Immediate Family, the Hull Family, and the Hull Customer Family.

Lead with Trust

We believe in each other. We believe in communicating with candor, transparency, and honesty. No matter what, Trust is the foundation of a strong organization and culture.

Entrepreneurial spirit

We believe in taking action without command. We dare to take risks, we take ownership of our actions, and we analyze our results for the overall mission.

Always encouraging

We believe in supporting each other through positivity. We can’t control what happens within the market, product, business, or life, but we can control how we react to it.

Seek elegant solutions

We strive to dig deeper, to really understand the underlying principles behind the problems we face, so we can come up with elegant, beautifully simple solutions that work.

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